Survey Technician, Customer Network Solution

Description

We are seeking a specialist Survey Technician to join our Customer Network Solution team, a critical part of Ooredoo’s Business unit. In this role, you will be responsible for the end-to-end physical delivery of customer network solutions for our B2B clients. Your primary duties will involve conducting site surveys and provisioning complex services such as MPLS IPVPNs, SDWAN, and Cloud Voice. You will manage and execute service requests through third-party vendors, ensuring all deliveries meet our high standards and KPI commitments. This position requires close coordination with internal departments and field engineers to fulfill customer requirements within agreed timelines. You will also educate customers on technical prerequisites and network demarcation points to ensure seamless site preparation. Your expertise will directly impact customer satisfaction and Ooredoo's reputation for reliable service delivery. If you are a skilled technician with a passion for customer success and complex network solutions, we encourage you to apply.

Requirements

1. Minimum of 3 years of hands-on experience in provisioning and troubleshooting MPLS IP services, Voice services, and customer premises equipment (CPE).

2. Strong practical knowledge of IP Networking, including L2/L3 Protocols, IPv4, IPv6, MPLS, POTN, SDH, and FTTX.

3. Proficiency with router and switch hardware, functionalities, and features from vendors like Cisco and Huawei.

4. Demonstrated physical network troubleshooting skills.

5. Experience using networking tools such as traffic analysers, fiber optic power meters, and Ethernet testers.

6. BS in Engineering Degree or equivalent in years of progressive experience in B2B Telco environments.

7. A valid CCNA (Cisco Certified Network Associate) or equivalent certification is mandatory.

8. Excellent communication skills for effective interaction with customers, vendors, and internal business stakeholders.

Desirable

1. ITIL or BICSI certification is a strong advantage.

2. Experience with CRM and reporting tools such as Siebel, Field Force Automation, or Qlik.

3. Proven ability to understand and navigate complex business processes and technical environments.

4. Familiarity with technical documentation standards and best practices.

5. Flexibility to work varied hours as needed to meet project deadlines.

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